The service desk for MSPs, inside your clients' Microsoft Teams and Slack. Per-client SLAs, RMM alerts, technician time, and Microsoft 365 fixes in one place. Works alongside your existing RMM and PSA.
Every message becomes a tracked ticket tagged to the right client, with replies synced both ways.
Raise a request by message, mention, or form, in a helpdesk app branded for you.
The same experience in shared channels, with private notes for your team.
Email, RMM alerts, and a client portal with a service catalogue all land in the same queue.
Every client has its own users, assets, contacts, approvers, SLAs, and policies. Nothing is retrofitted from a single-company helpdesk.
Reset passwords, assign licences, and create or deactivate users across client Microsoft 365 tenants without leaving the conversation.
Client-specific SLAs and policies are applied to every ticket, with breach warnings in chat and a work log for every technician.
Triage, summaries, draft replies, and time entries are handled for you. Your team steps in where judgement is needed.
Keep your RMM and PSA. Crewzo Desk takes RMM alerts in, and handles the conversation, the SLA, and the fix.
One company to support instead of fifty? The same workflow applies.
Employees ask in Teams or Slack. Common Microsoft 365 requests are fixed from the ticket.
Run support in shared channels with tickets, response targets, and AI drafts behind every thread.
Forms, approvals, and checklists for requests that need a sign-off.
Tell us what you use. We'll make it fit.
Service providers do their best work in conversation with clients, but the tools around that conversation are scattered. Crewzo Desk puts the ticket, the client, the SLA, and the fix in one place, starting where the request is made. It sits alongside your RMM and PSA; it does not replace them.
Book a 30-minute walkthrough with your own client setup.